247CONNECT — Secure Cloud Remote Access

247connect is NetSupport's cloud-based remote access solution: reliable, secure and simple remote connections to support users, troubleshoot issues and fix problems on managed and on-demand devices — from anywhere. Forget complex RMM tools: with a quick setup and an intuitive interface, your team can start delivering remote support instantly.

• ⚡ Speed: connect in about 8 seconds with a simple PIN.
• 🔒 Security: Zero-Trust access, AES-256 encryption, two-factor authentication (2FA) and audit logs.
• 💰 Value: unlimited users and fixed, transparent pricing — no charges per concurrent session.

Remote access and control

• Instant remote control of any managed device.
• Multi-monitor support — see exactly what the end user sees.
• Unattended access, ideal for out-of-hours maintenance.
• On-demand support, with no need for pre-installed software (optional).
• Screen capture during a session to document issues.
• Drag-and-drop file transfer.
• Reboot and reconnect automatically, with no manual intervention.
• Multi-platform: Windows, macOS and Android.

IT support tools

• 1-to-1 PowerShell directly within the remote session.
• Remote Task Manager to monitor processes and kill unresponsive applications.
• Remote Windows Registry editor.
• Real-time chat and messaging with the user.
• Custom device grouping (by department, site or operating system).
• Hardware inventory for every managed device.
• Automated assignment of new devices to groups.
• Session screen recording (coming soon).

Security and compliance

• Zero Trust Network Access (ZTNA): nothing and no one has access until explicitly granted.
• Two-factor authentication (2FA) on every login.
• Comprehensive audit trails — every session and action logged automatically.
• Blank screen mode for privacy during support (with your own logo).
• 256-bit AES encryption.
• GDPR ready. Cloud hosting in Azure in the UK, USA and Germany.

User and access management

• Role-Based Access Control (RBAC) with granular permissions.
• Single Sign-On (SSO) with Microsoft, Google and Apple — included at no extra cost.
• User invite management and fast onboarding of new technicians.
• Concurrent sessions: all users active simultaneously, each with up to 5 concurrent connections, at no extra cost.

An award-winning solution recommended by PC Pro, with a 14-day free trial and no credit card required.

👉 Request information and pricing — our team will help you size the solution for your organisation.